Customer Support

Why did I recive my order with masking on the parts?
What type of files do you accept?
How are order shipped?



Q. Why did I recive my order with masking on the parts?
A. Whenever possable we leave the protective masking on the finished product. This avoids surface damage during shipping.

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Q. What type of files do you accept?
A. We accept Adobe Illustrator , Corel Draw, PDF, DXF and EPS. files. All files should be in vector format converted to a graphic. Do not send any files with embeded fonts.

The file should also contain descriptive text with the details of the order. Click here for an example.

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Q. How are order shipped?
A. We ship orders by the safest and most economical means. Customers can request expedited shipment options at additional costs.

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Still have a question? If so please email us at tony@agenity.com.